Introduction

We would like to assure you that for our company the protection of the personal data of our customers is of primary importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties that process personal data on behalf of the company.

Processing Officer – Data Protection Officer (DPO)

Our company informs you that, for the purposes of carrying out its business activities, it processes the personal data of its customers in accordance with the applicable national legislation and the European Regulation for the protection of natural persons against the processing of personal data and for the free circulation of these data (General Data Protection Regulation) as applicable.

For any matter related to the processing of personal data, please contact the personal data department of our company at the email: info@vassisenergy.gr. p>

What is the purpose of processing and how we use your personal data

We use your data in various ways which differ depending on the purpose of processing.

There are cases where our company will not be able to take action if it does not have certain Personal Data, for example your Personal Data which is required when processing your orders so that they can be delivered by the carrier to you and not to any other third party.

Purposes of processing your personal data are:

  • the provision of the services that you entrust to us and wish to receive from us, such as for example the purchase of products that you wish to buy from us. More specifically, in order to deliver your orders and be able to support you even after the sale, the necessary data we need are:
      • your first name, last name and gender and for businesses the company name, profession, VAT number and DOU, so that the employee making the delivery knows to whom he should deliver
      • the billing and/or delivery address so you can pick up at your location
      • the phone number so we can contact you regarding your order
      • your email address (email), so that you can receive updates regarding your order

    All of the above are necessary for the prevention and detection of fraud against you as well as against our company.

  • Upon your consent and provided that you have provided us, either when creating a member account, or when registering for our newsletters and personalized communication, your necessary information, as the case may be, the following possibilities are also provided:
    • in order to subscribe to the newsletters, to send information and offers, you must give us your email address. With your registration and corresponding consent, you will be able to receive all our updates and offers that we send via email and text messages or Instant messaging via relevant services (for example with SMS, Viber, Push Notifications, etc.)</ li>
    • to create a Member Account you will need to provide us with your email address and set your own personal passwords. By creating a member account in accordance with the above and your corresponding consent, you will place your next orders without having to re-register your details. You will now be able to enjoy an optimal experience with access to your account information and all settings offered on your account page. This way you get access to all your details so that you can fill them in or modify them as needed. You can enter all the necessary information to fulfill your orders in your account, so you don’t have to fill them in every time you want to place an order

As controller, the company VASSIS ATH. GEORGIOS informs that e-mail address details of the company’s customers, when they constitute personal data and have been given in the context of a complete purchase of products or services or another transaction with the company, can be used, in accordance with article 95 of the EU Regulation. 679/2016 (GDPR) and the provisions of Directive 2002/58/EC of the European Parliament and of the Council of July 12, 2002 regarding the processing of personal data and the protection of privacy in the field of electronic communications and article 11 of L.3471/2006 for the direct promotion of similar products or services of the company or for serving similar purposes, given that the consumer is provided in a clear and distinct manner with the possibility to object, in an easy and free way, to the use of his electronic data, and this in every message, and only if the user had not objected to this use in the first place. It is always given, in the context of the possibility of exercising all rights according to the provisions of the EU Regulation. 679/2016 (GDPR) from the data subject, the possibility of opposing the specific processing by selecting unsubscribe from the specific action which can be selected in every relevant communication between the company and the consumer.

What are the reasons for processing your personal data?

We process the personal data you provide us only when we have a legitimate reason to do so.

Reasons for processing your personal data include:

  • the provision of the services you entrust to us and wish to receive from us such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for after-sales support, for to communicate with you about your orders and generally where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce terms and conditions.
  • compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.
  • the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers, participate in satisfaction surveys, send you personalized updates, etc.
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Where your data is transmitted

Our company transfers personal data to third parties, to whom the company entrusts the processing of personal data on its behalf.

Specifically, the data is only transferred to companies cooperating with our company that provide services for the purpose of sending advertising material and personalized offers. Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies that have been entrusted with the execution of part of the contract, such as transport companies or pick-up points selected by you.

Storage Period

The period of data storage is decided based on the following specific criteria depending on the case:

When the processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions impose.

When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims based on the contract.

For the purposes of promoting products and services (marketing activities), your personal data is kept until you withdraw your consent. This can be done by you at any time. Withdrawal of consent does not affect the lawfulness of processing that was based on consent during the period prior to its withdrawal.

We also keep your account data for as long as you keep it and you have not requested its deletion. Your data, which you give us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. To the extent reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information, as required, even after the termination of your account or we no longer need to provide you with your services.

To withdraw your consent contact the Data Protection Officer (DPO) of our company at the email: info@vassisenergy.gr .

What are your rights in relation to your personal data

Each natural person whose data is processed by our company enjoys the following rights:

  • Right of access
    You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive additional information about its processing.
  • Right to rectification
    You have the right to study, correct, update or modify your personal data.
  • Right to erasure
    You have the right to request erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest), the said right is subject to specific limitations or does not exist depending on the case.
  • Right to portability
    You have the right to receive, free of charge, your personal data in a format that will allow you to access, use and process it with the common common processing methods.
  • Right to withdraw consent
    Finally, our company informs you that where the processing is based on your consent, you have the right to withdraw it freely, without prejudice to the legality of the processing on which it was based to your consent before you withdraw it. To withdraw your consent contact the email: info@vassisenergy.gr. You can also use the options to unsubscribe or delete an account, by following (clicking) on ​​the corresponding link (link), which is present in our electronic communications.

Security of Personal Data-Transactions

For our company, the protection of your personal data as well as your electronic transactions is a key priority and we take all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to your personal information and transactions are secure and confidential. The security of the online store “www.vassisenergy.gr” is achieved by the encryption method. The online store “www.vassisenergy.gr” uses SSL (Secure Sockets Layer) technology. The specific SSL protocol (Secure Sockets Layer) is today the global standard on the Internet for the certification of websites (web sites). With this technology, every item you enter on our site is encrypted/coded before it goes online, thus protecting personal information in transit.

All payments made using a card are processed through the Viva Wallet electronic payment platform, which uses TLS 1.2 encryption with 128-bit SSL (Secure Sockets Layer) encryption protocol, while the information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed during transfer.

Encryption is essentially a way of encoding information until it reaches its recipient, who will be able to decode it using the appropriate key.

Additional personal security is the user name (user name) and the personal security code (password) that you give when you become a member of “www.kaperneka.gr”. In this way, every time you use them, they provide you with access to your personal information with absolute security.

During your order and since you have logged in with your username and personal security code (password) in our online store, the communication between your computer and our systems is encrypted using a 128bit key. That is, every time you send information to the system, your browser first encrypts it using a 128bit key and then sends it to the system.

Just as you take care of your transactions with your credit cards and do not tell anyone your PIN, so with the specific codes you must keep them carefully and never give them to third parties, in order to avoid the risk of these details to reach third parties, strangers to you.

Update on Cookies

What are Cookies?

Cookies are small files with information that a website stores on a user’s computer (usually in the web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc.), so that every time the user connects to the website, the latter can retrieve said information and offer the user related services. A typical example of such information is the user’s preferences on a website, as indicated by the choices the user makes on the specific website (e.g. selection of specific “buttons”, searches, advertisements, etc.).

How and why do we use Cookies?

Our online store uses Cookies to collect online activity information, to save your preferences and settings as well as to optimize the navigation experience on the site.

We also use cookies to personalize content and ads, provide social media features, and analyze your traffic. In addition, we share information about how you use our website with social media, advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected in connection with your use of the services them.

Cookies in no way harm your device and may allow us to offer you faster and better navigation on our website.

We store on your device the absolutely necessary cookies for the operation of the website. By continuing to use our store’s website, you accept the use of cookies.

By disabling Cookies or withdrawing your consent, certain functions of the website will not be available. In addition, the performance and functionality of the website may be affected.

How you can delete Cookies

You can delete cookies and disable their use. Select the browser you are using and follow the instructions:

If you use another browser, consult the information of its provider.

For any question or remark, do not hesitate to contact us at the email: info@vassisenergy.gr